People who lead and manage volunteers are usually nice people. Unfortunately, our niceness can hold us back when it comes to influencing others. From Chuck Norris to Billy Ocean this session will explore why and how we should be tougher in four different contexts.  

Learning Takeaways

- Why is influencing is so important for Volunteer Engagement Professionals.

- Why niceness can hold us back and sometime getting touch can be an asset.

- Why dealing with problem behaviour by volunteers is vital.

- Why the language we use is so important if we want change to happen.

- Why we need to speak up with our leadership, funders and others if we want volunteering to flourish.